When you register, you will have the opportunity to enter your preferred flight details. We will do everything possible to accommodate your requests. Once you have submitted your registration and any extensions or deviations have been confirmed, the air team will book flights for you and your guest. You will be contacted via email within three business days with a flight itinerary for your review and approval. Please double-check the spelling of your name and your guest's name on your air itineraries to ensure they match your passports.

An email response is required within 24 hours of receipt, acknowledging that you have received the airline schedule. Upon your approval, the airline ticket will be issued.

ABC Supply is pleased to provide you and your guest with economy round-trip airfare to Cancun International Airport (CUN). Upgrades are available at your expense and can be purchased via credit card or frequent flyer miles through your airline.

Please note, ABC Supply does not provide air credit for canceled or missed flights. All airfare, including upgrades, is non-refundable and cannot be applied to future travel.

Upon arrival at Cancun International Airport (CUN) you will proceed to immigration to present your passport and boarding pass for clearance.

Important:

If you are asked to walk through the electronic scanner, you will receive a printed QR code after scanning your fingers and face. Make sure you do not lose the printed QR code — you will need it in place of the stamped passport and for your return flight. Replacing it may incur an extra charge paid directly at the airport, and on your departure day, you will have to go to the office for an undetermined amount of time to personally present your passport. 

After clearing immigration, you will claim your luggage and proceed to customs. Please note that porters are not allowed inside the terminal; however, luggage carts will be available. You may be asked to stop for a routine random search of your luggage. After clearing customs and prior to exiting the airport, you will pass through a hall where you will find several booths. This is a timeshare area. Please continue until you have fully exited the airport terminal to find your ground transportation connection. 

Note: If your luggage is lost, stay in the airport terminal near the baggage claim carousels. Do NOT pass through customs. Fill out a lost luggage report with your airline. You must receive a printout with a phone number and report/claim number. Once at the resort, the ABC Supply Events Team will assist you in calling to check on the status of your luggage. 

ABC Supply will provide transportation to the Hotel Xcaret Arte for you and your guest on program dates. Once you retrieve your luggage and make it through customs at Cancun International Airport, a representative wearing a blue button-down floral shirt and tan slacks/skirt will meet you as you exit the sliding glass doors with ABC Supply-branded signage. The representative will escort you to your complimentary transportation to the Hotel Xcaret Arte. Travel time to the resort is approximately 45 minutes to one hour.

When returning home, your arranged transportation will depart from the Hotel Xcaret Arte Groups Reception Driveway.

More information regarding your pickup time will be included on your Departure Notice.

If you are pre- or post-extending, you will be responsible for your own ground transportation.